Here at Cake Together, we LOVE Cakes but we also love instant gratification. We can’t stand the wait, the queues, the horror! We’ve been traumatized enough by the long drives and the constant scavenging for parking spots (Yes, we’re looking at you SS2 and Uptown). We want our cakes fresh, fast and without the ducking and dodging between double-parked cars and gridlock.
And with that we came together and said “NO MORE!”, Cake Together was conceived as a hassle-free cake delivery service that brings delicious baked treats straight to your doorstep within as fast as 4 hours! Browse our growing catalogue of exquisite cakes baked by passionate and talented home-bakers from around Klang Valley.
Oh, we also specialize in saving you from cake disasters/crises. Totally forgot about getting a cake for that special occasion? Birthdays, anniversaries, cheer-me-ups; don’t fret as we got you and your familia, S.O. and beloveds covered
Here are some FAQs
- How to order with Cake Together?
Step 1: Browse through our wide selection of cakes and pick a favorite!
Step 2: Pick your delivery date and time, let us know the number of candles and what message you'd like to come with the cake, and add the cake to cart.
Step 3: Go to the cart page and proceed to check out.
Step 4: Fill in your shipping details and select your preferred payment method. Once your order has been placed, we will send you a confirmation email.
Step 5: Now, kick back and relax whilst we get your freshly baked cake delivered right to you!
- Can I place an order for later?
Sure you can! Order from our selection of cakes *here* before 4pm and we'll have it delivered right to your doorstep in 4 hours!
- Can I add special baking instructions for the baker?
We can't guarantee that all special requests can be fulfilled, with the limited time period and available materials taken into consideration, but we will definitely try our best! Do let us know about your requests at the cart page or drop us a Whatsapp text on our hotline.
- I cannot add to cart because the add to cart button does not work
The 'Add to Cart' button will turn green once you've selected your delivery date and time. So, ensure that you've selected your preferred date and time before adding the cake to cart!
- Does my order come with a knife and candles?
Yes, all orders come with a cake knife and a candle (if you had not keyed in the number of candles you'd like)
2. The Cakes
- Are your cakes Halal?
All our bakers use halal ingredients, unless stated otherwise in the product details.
- I received my cake and it looks different from the pictures on the website
Sometimes the cake you have received may differ from what was shown on our website. The photos on display are for illustration purposes, so do take the lighting and photo editing used into consideration. And also, the cakes would not look exactly the same as they are all handmade by our bakers.
- Can I write a message on the cake?
It depends on the cake you've chosen! Some cakes have too many intricate designs for the baker to fit a message. Plus, it wouldn't look as good. Worry not, though, as all orders come with a handwritten message card. So, go ahead, pour your heart out, and write your message there.
- How big are the cakes?
We have cakes in all shapes and sizes! There's 5 inches, 6 inches, 7... We could go on forever! But to save you some time, you can find out about each cake's size and weight in their product descriptions.
- How do I cut the cake?
It really depends on the size of the cake, but as a rule of thumb we cut them by 12. You could also cut it anyway you like… go nuts! But really, who eats a cake one slice at a time!
- Where does Cake Together deliver to?
We send your cake straight from the independent bakers to you! They are delivered to all areas in Kuala Lumpur, Petaling Jaya and Subang Jaya.
- When should I expect my cake to arrive?
All the cakes on Cake Together have a cake description that includes a delivery time to notify the buyer on how long it would take.
They come in timings of 4 hours, 1 Day, 2 Days and 3 Days. These are labels for the minimum time it takes to get this cake to you.
Cakes under the category of "Get these in 4 hours" (on-demand orders) will be delivered to you within 4 hours of your time of order.
Do please note that though we strive to deliver your cakes to you under the quick time of just 4 hours a lot of factors can affect delivery timings such as traffic, the weather, etc. But rest assured, we will continuously put 150% effort into getting you your cakes ASAP!
Be sure that upon placing your order you are contactable through either WhatsApp or Call.
- How do I change my address?
Changes to the delivery time and/or location however, can be made, but a prior notice of a minimum of 24-hours is required. Therefore, this clause only applies to orders for the next day and more.
If however, you do notify us under the 24-hours required timing, we will do our best to fulfill the change, but there are no guarantees. Do hit us up on WhatsApp or e-mail to check with us.
In a case that we are unable to fulfill your change due to the notice being under 24-hours, the initial cake order and delivery time will be fulfilled, regardless.
- Can I change the delivery time?
You can either call the Cake Together hotline to notify us on changes or you can message us on Facebook, just in case! If the cake is not delivered within a day of the selected delivery date, the cake will be forfeited and the customer will bear the cost of the cake. Delivery is a very complex and delicate process and sometimes, from making the cake, packing, moving it to the mode of transport, during the period of delivery and delivering the cake so kindly notify us early so we can work together!
- Can I cancel my order?
Once your orders have been placed, there will be no refunds nor can any changes be made. (In very rare cases) should a cake be unavailable after you have purchased the cake, Cake Together will substitute the cake with the next best cake possible of the same value.
- How long can my cake last once I've received it?
Cakes will stay fresh for roughly 4 to 5 days if refrigerated.
- Should I refrigerate my cake upon delivery?
Totally! The cakes need to be refrigerated upon delivery to keep the cake fresh and prevent ruining the treat.
- What payment methods do you accept?
We accept payment via debit card, credit card, PayPal, and bank deposit. Go with whatever that's easiest for you!
- I'm not sure my order was processed
When you're order is processed, you'll receive a confirmation email with an order number. So, do keep an eye out for that email! If you didn't receive said email, drop us a Whatsapp text on our hotline.
- How do I use a promo code I received?
You can key in your discount code when you're at the check out page. Be sure to click apply!
- If I've already placed my order, but have forgotten to apply my discount code, what do I do?
Unfortunately, you can no longer use the code for your current order, but, no worries! Our discount codes do not expire (except the seasonal codes), so they're good for your next purchase.
Whatsapp 012 675 7358 for any inquiries!
(Cake Together Sdn Bhd) 1294571-D
T: 012 675 7358
E-06-21, Sunway GEO Avenue, Jalan Lagoon Selatan, Bandar Sunway, 47500, Selangor