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Frequently Asked Questions (FAQs)
The Cakes
All of our bakers use Halal certified ingredients to bake. We do have a couple of alcoholic cakes in our marketplace, which we have mentioned that they contain alcohol in the product details.
We do have a collection of Halal Certified Cakes that you can have a look here
Sometimes the cake you have received may differ from what was shown on our website. The photos on display are for illustration purposes, so do take the lighting and photo editing used into consideration. And also, the cakes would not look exactly the same as they are all handmade by our bakers.
Ordering
Step 1: Browse through our wide selection of cakes and pick a favourite!
Step 2: Pick your delivery date and time, let us know the number of candles and what message on the handwritten message card you'd like to come with the cake, and click ‘Add to Cart’.
Step 3: Go to the cart page and proceed to check out.
Step 4: Fill in your shipping details and select your preferred payment method. Once your order has been placed, we will send you a confirmation email.
Step 5: Now, kick back and relax whilst we get your freshly baked cake delivered right to you!
Be sure that upon placing your order you are contactable through either WhatsApp or call.
The 'Add to Cart' button will turn green once you've selected your delivery date and time. So, ensure that you've selected your preferred date and time before adding the cake to the cart!
Yes, all cake orders come with a cake knife and a candle (if you had not keyed in the number of candles you'd like).
We accept payment via debit card, credit card, PayPal, and FPX online banking. Go with whatever that's easiest for you!
You can key in your discount code when you're at the checkout page. Be sure to click apply!.
Delivery
You will receive an email notification once the cake is successfully delivered by our rider.
Changes to the delivery location can be made, but a prior notice of a minimum of 24-hours is required. Therefore, this clause only applies to orders for the next day and more.
If however, you do notify us under the 24-hours required timing, we will do our best to fulfill the change, but there are no guarantees. Do hit us up on our hotline or e-mail to check with us.
In a case that we are unable to fulfill your change due to the notice being under 24-hours, the initial cake order and delivery time will be fulfilled, regardless.
If you have placed an order for a cake to be delivered on the same day of the order date, it will not be possible for you to change the delivery date and/or time.
If you would like to change your delivery to a later date and/or time, you may do so only if you notify us at least 24 hours before the delivery date. You can call the Cake Together hotline to notify us on the changes, just in case!
If the cake is not delivered within a day of the selected delivery date, the cake will be forfeited and the customer will bear the cost of the cake. Delivery is a very complex and delicate process and sometimes, from making the cake, packing, moving it to the mode of transport, during the period of delivery and delivering the cake so kindly notify us early so we can work together!
Yes, you may cancel your order up until 24 hours before the delivery date you have selected. We will refund the amount paid in the form of in-store credits for your next purchase.
In very rare cases, should a cake be unavailable after you have purchased the cake, Cake Together will substitute the cake with the next best cake possible of the same value.